Common Error Messages

The following table lists the more common errors that may be returned by the ElecKey system.

 

Error Code

Error Message

Description

Main Error Messages

18

Key not found

The system cannot find the USB License Key, or the Key is invalid.

27

Key not found

The system cannot find the Key, or the Key is invalid.

30

Error writing Key

The system cannot write to the Key.

33

Error making Key

The system cannot make the Key to the hard drive.

36

Error destroying Key

The Destroy utility cannot destroy the Key.

37

The program has expired

The protected application has expired or reached the limit.

38

Invalid date

The system clock has been set back to the date before the most recent date stamp in the Key. This error occurs when the protected application is under an evaluation or leasing license with a date limit or an expiration date.

42

Not allowed to re-evaluate

The evaluation is over. Re-evaluation is not allowed.

44

The license of the application is not allowed on Virtual Machine.

The Key is not created on virtual machines and the protected application is not running. See the Disable making Key on Virtual Machine.

59

Error loading Key device

The system cannot get a hardware signature.

60

Invalid Key device

A hardware signature has changed and does not match the one saved in the Key.

62

Invalid Registration ID

This error occurs when entering an invalid Registration ID to the Transfer utility.

63

Invalid License Key

The entered License Key is invalid.

65

The program is already running.

The system detects another process of the protected application. This error occurs when the system is set to block multiple processes.

66

Illegal Operation

The protected application is running under Terminal Services. This error occurs when the system is set to restrict or block Terminal Services.

68

The module is not licensed to execute!

This error occurs when the particular module program is not licensed, as specified in the Key.

74

License is required!

This error usually occurs on the development machine in which testing the protected programs cause the Key to be overwritten improperly. For example, you protect the first program with 30-day evaluation; and then, protect the second program using the same Program ID with 15-day evaluation.

 

During the test, it is recommended to keep Key Inspector running. Key Inspector allows you to see all the Keys installed on your machine. A good practice is to delete the Keys before beginning a new test. This ensures that the machine is in a fresh state (with no Key) like the end-user's computer.

Network Key Error Messages

80

Error reading Network Key configuration file!

The system cannot read the Network Key configuration file (NETKEY.INI).

81

Cannot connect to the NetKey License Server!

This error is usually caused by a network connection problem, for example, incorrect IP address or port number of the NetKey License Server.

82

Invalid Network Key!

The system connects to the NetKey License Server, but cannot find the Network Key.

83

Number of concurrent network users has reached the limit!

Number of concurrent network users of the protected application has reached the limit.

84

The client is out of the local network!

This error occurs when the NetKey License Server is set to allow only the connection from the clients on the same subnet. The error may be caused by the following situations:

The client on another subnet attempts to run the protected application.

Or, the client attempts to run the protected application in which it connects through a proxy server.

Or, the server connects 2 subnets (via 2 Ethernet adapters). In this case, the subnet connected by the client first is considered the allowed subnet. The other subnet is blocked.

85

The client is out of the private network!

The client on a public network (using the public IP address) attempts to run the protected application, where only the clients on private networks (using the private IP address) are allowed.

86

Unauthorized user is not allowed to access!

An unauthorized client (its IP address is not listed in the Server Properties) attempts to run the protected application.

87

Network Key identification error!

The system connects to the NetKey License Server, but cannot identify the Network Key. This error occurs when the NetKey License Server is serving another Network Key.

See Also

         Customizing Error Messages