Why the heck are you charging us VAT?

Please note that MyCommerce (Digital River) is our ecommerce partner that handles and processes the orders on our behalf. As the global ecommerce continues to evolve and tax collection will become mandatory in more countries, they need to comply with the changing VAT and other tax requirements. However, there is an option that you can request for a tax refund of your purchase. Please email us the invoice/receipt that you received from MyCommerce. We will be happy to process the tax refund back to you.